RETURN & EXCHANGE POLICY
Your satisfaction is important to us. All pre-approved returns or exchanges will be accepted within 15 days of your receipt of the order. Laundered, damaged or worn items are not returnable. All custom orders, including special orders and silk screened or sublimation transfer items are non-returnable. We are sorry, but shipping-and-handling charges will not be refunded. Customers are responsible for return shipping charges. All pre-approved refunds will incur a 25% restocking fee based on the return value of the merchandise. Returning an item for exchange will not incur a restock fee. Please allow up to 7 business days for returns and exchanges to be processed once we have received them.
Please email Customer Service at firstname.lastname@example.org for return/exchange authorization instructions. Send returned items to National Textile & Apparel, Attn: Returns and Exchanges, 1018 Industrial Drive, Hazlehurst, MS 39083. For your protection, please insure your return and send it prepaid via UPS, Fedex, or USPS Mail. You will need to make sure you get a tracking number for your return just in case we do not receive it. A shipping and handling fee will be charged on exchange orders.
In the event of a manufacturing defect, return the item new, unused and unwashed. Upon inspection, if it has been determined that the item was defective, we will promptly replace the item at no cost to you.
We reserve the right to cancel an order at any time for any reason. If you need to cancel an order, please contact our Customer Service Department by email at email@example.com. Please note an order is not considered cancelled by us unless you have received a cancelation confirmation by email.
We are not responsible for articles lost or misdirected by any carrier.
We are committed to have a satisfied customer so you will come back and tell your friends about us. Thank you for your understanding!